FAQ

Shipping

Where do you ship to?

We ship within the United States.

How long will my order take to arrive?

We typically take around 5 days to get your order ready and out the door.

  • United States:
    • Standard Shipping: 2-5 business days after the ship date.

How do I track my order?

Yes. Once your order is shipped (typically within 5 days), you will receive an email with your tracking number. You can track your order on the carrier's website.

Product

What size should I order?

There is a size chart on every product page to help you find the perfect fit.

How do I wash my garment?

Machine wash cold, inside-out on a gentle cycle with a mild detergent. Do not use fabric softeners. Hang dry only and do not iron.

Does your apparel shrink?

Our shirts will have minimal shrinkage (2-4%) if washed as instructed. To avoid shrinkage, we recommend washing in cold water and hang drying.

Why do my items smell like vinegar?

This is due to the eco-friendly ink we use in printing. The smell should disappear after one wash.

Something is wrong with my product, what should I do?

If you've received a defective or incorrect item, please contact us at support@coldbloodedmerch.com, and we'll make it right.

Orders

Can I return or exchange my item?

  • You can return or exchange your order within 30 days of purchase.
  • Items must be unworn and unused.
  • Return shipping is paid by the customer.

To return or exchange an item:

  1. Ship it to the return address provided on the packing slip.
  2. Include the packing slip inside the package.

Once the items arrive, we will process your refund or send you the new items.

Can I cancel my order?

This depends on whether we've started processing your order. Please email us at support@coldbloodedmerch.com as soon as possible to find out.